Cancellation policy

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours’ notice whenever possible. This allows us to offer the appointment time to other clients who may need support.

We understand that unexpected situations can arise, making it difficult to provide advance notice. However, to protect our clinicians’ time and income, a $135 fee will be charged for cancellations made with less than 48 hours’ notice or for missed appointments. This fee helps offset the income your clinician would have earned from insurance reimbursement or self-pay charges. You will be charged this fee if you:

• Cancel or reschedule within 48 hours of an appointment.
• Don’t show up for an appointment.
• Are more than 10 minutes late to a 30-minute appointment or 15 minutes late to a 60-minute appointment.

Please note that in most cases, late cancellation or no-show fees are not covered by insurance. We truly appreciate your understanding and cooperation as we work together to ensure all our clients receive the care they need.

If you have any questions, we’re here to help! Simply contact us.